Refund policy

Return & Refund Policy for Sante

Thank you for shopping with Sante. We hope you are delighted with your purchase. However, if you are not fully satisfied, we are here to help.

1. Returns

  • We accept returns within 30 days of receiving your order.

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

  • Several types of goods are exempt from being returned. These include perishable goods such as skincare products, health supplements, and items with hygiene seals that have been broken.

  • To initiate a return, please contact us at support@santekids.com with your order number and a brief explanation of the reason for the return.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

  • Please note that any shipping fees incurred during the purchase or return process are non-refundable.

3. Exchanges

  • If you receive a defective or damaged item, we will offer you an exchange for the same product (subject to availability). Please contact us within 7 days of receiving the damaged item to request an exchange.

4. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, please check with your bank or credit card company first. If the issue persists, please contact us at [your email address].

5. Sale Items

  • Only regular-priced items may be refunded. Sale items or clearance items are final sale and cannot be returned or refunded.

6. How to Return Your Items

  • To return your item, please email us at [your email address] for return instructions.

  • You are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping service for returns.

7. Contact Us

  • For any questions regarding returns, refunds, or exchanges, please contact us at:

    • Email: support@santekids.com

We appreciate your understanding, and we aim to provide the best customer service possible.